Our expert packing team uses the finest care to checks each piece before securely packaging your work for shipment.
1-5 Business Days
2nd Business Day
Next Business Day by 8pm
7-10 Business Days
Photographic Prints, Archival Pigment Prints & Sample Boxes ship within 3 Business Days • Acrylic Prints, Stretched Canvases & Vibrachrome Metal Prints ship within 6 Business Days • Photo Books ship within 3 Business Days
Please note all items in an order will be shipped together by the longest turnaround time needed for a product in the cart
Orders placed after 3:00 AM EST will be processed the following day.
If you are not satisfied with your product, simply contact our Return Center within 14 days of receiving your order by emailing us at Returns@ShopDuggal.com with the following:
(Please allow up to 2 business days for our team to be in touch with you)
Please note: We are unable to exchange or refund your order for customer-created errors such as color inconsistency between your computer and our calibrated printers, poor image quality or low resolution (our editing software provides a recommendation), typos and misspellings, layout errors, blank pages or mistakes in product design, product selection mistakes (i.e. product size and finishing). We also cannot provide exchanges or refunds due to damages caused by customer handling, storage or treatment.
Duggal reserves the right to request that you return the product to us where we will offer an exchange or reprint at no additional charge; issue store credit for items (not including shipping); take no action; or, if a solution cannot be provided issue a refund. During the return process please ensure the work is packaged appropriately and that it is protected. Please use the original packaging in which the item was delivered, including all protective material. Shipping charges for the item(s) being returned will be the responsibility of the client (exceptions may apply). A traceable shipping method is recommended.
When ordering from ShopDuggal.com, you are responsible for assuring the product can be lawfully imported to the destination.
The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; ShopDuggal has no control over these charges, nor can ShopDuggal predict what they may be.
Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.