Shipping & Returns

Shipping Options

Our expert packing team uses the finest care to checks each piece before securely packaging your work for shipment.

1-5 Business Days


2nd Business Day


Next Business Day by 8pm


7-10 Business Days


Photographic Prints, Archival Pigment Prints & Sample Boxes ship within 3 Business Days • Acrylic Prints, Stretched Canvases & Vibrachrome Metal Prints ship within 6 Business Days • Photo Books ship within 3 Business Days

Please note all items in an order will be shipped together by the longest turnaround time needed for a product in the cart

Orders placed after 3:00 AM EST will be processed the following day.

Return Policy

If you are not satisfied with your product, simply contact our Return Center within 14 days of receiving your order by emailing us at with the following:

(Please allow up to 2 business days for our team to be in touch with you)

  • Your name
  • A detailed description of the problem
  • Your order number
  • Pictures of the issue

Please note: We are unable to exchange or refund your order for customer-created errors such as color inconsistency between your computer and our calibrated printers, poor image quality or low resolution (our editing software provides a recommendation), typos and misspellings, layout errors, blank pages or mistakes in product design, product selection mistakes (i.e. product size and finishing). We also cannot provide exchanges or refunds due to damages caused by customer handling, storage or treatment.

Duggal reserves the right to request that you return the product to us where we will offer an exchange or reprint at no additional charge; issue store credit for items (not including shipping); take no action; or, if a solution cannot be provided issue a refund. During the return process please ensure the work is packaged appropriately and that it is protected. Please use the original packaging in which the item was delivered, including all protective material. Shipping charges for the item(s) being returned will be the responsibility of the client (exceptions may apply). A traceable shipping method is recommended.

Customs, Duties & Taxes

When ordering from, you are responsible for assuring the product can be lawfully imported to the destination.

The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; ShopDuggal has no control over these charges, nor can ShopDuggal predict what they may be.

Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.


  • Customs offices in some countries require the importer of record to provide a particular form of identification before releasing a shipment. You may be required to provide an identification number such as a Unique Identification Number, CPF, or Tax ID.
  • Countries / regions that require an identification number include: Brazil, Chile, China, Ecuador, India, Israel, Peru, Qatar, South Africa, South Korea, Taiwan, and Turkey.